Refund Policy

Thank you for shopping with Uazon. We want you to be happy with your purchase and we are here to help if something is not right.

1. General information

This refund policy applies to all purchases made through our website unless a specific product page clearly states otherwise.

2. Eligibility for refunds

• You can request a refund within 14 days from the date of purchase, unless otherwise stated on the product page.
• Your order number or proof of purchase is required to process any refund request.
• We may ask for additional information to verify your identity and the details of your order.

Physical products (if applicable)

• Items must be unused, in their original packaging, and in the same condition that you received them, unless the item arrived damaged or defective.
• Certain categories such as perishable goods, intimate or sanitary items, and custom-made products may not be eligible for a refund.

Digital products and services

• For digital products, downloadable items, or online services, refunds are usually only granted if you experience a technical issue that we are unable to resolve.
• If you have already accessed, downloaded, or used a significant portion of the digital content, we may not be able to offer a full refund.

3. How to request a refund

To start a refund request, please contact us using the details on our Contact Details page and include your order number, the email used during purchase, and a brief explanation of your request.

4. Processing your refund

• Once we receive your request (and, where applicable, the returned item), we will review it according to this policy.
• If approved, refunds will be issued to your original method of payment whenever possible.
• Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

5. Exchanges (if applicable)

If your item is defective or damaged, we may offer a replacement instead of a refund, depending on availability and the nature of the issue.

6. Non‑refundable items

Some items or services may be marked as non‑refundable at the time of purchase. In such cases, this will be clearly stated on the product or checkout page.

7. Changes to this policy

We may update this Refund Policy from time to time to reflect changes in our products, services, or legal requirements. The latest version will always be available on this page.

8. Contact us

If you have any questions about this Refund Policy or need help with a refund request, please reach out using the contact information provided on our Contact Details page.